Terms of Service

These Terms of Service (the “Terms”) are a legally binding agreement between you and Just Booked Events, a company incorporated under the Companies Act, 2013 (CIN [CIN to be inserted]), whose registered office is at [registered office address] and which has an office at MG Road, Ernakulam, Kochi, Kerala 682035 (“Just Booked”, “we”, “us” or “our”).

These Terms govern your access to and use of the Just Booked website, mobile application and related services, including search, enquiries, messaging, shortlists, guest lists, reviews and Vendor Plans (together, the “Platform”).

By creating an account, ticking a box to accept these Terms, or accessing or using the Platform, you agree to be bound by these Terms, our Privacy Policy and our Cookie Policy. If you do not agree, you must not use the Platform. If you use the Platform for a business, you confirm that you are authorised to bind that business to these Terms.

Electronic record. These Terms are an electronic record under the Information Technology Act, 2000 and the rules made under it. They are generated by a computer system and do not require any physical or digital signature.

Some features have their own terms, such as a Vendor Plan order, a promotion or a beta feature. If those terms conflict with these Terms, they prevail for that feature only.

In these Terms, headings are for convenience only; “including” means “including without limitation”; and a reference to a law includes that law as amended or replaced.

You must be at least 18 years old and capable of entering a binding contract under the Indian Contract Act, 1872. The Platform is not for children. You must not use it if Applicable Law bars you from doing so, or if we have previously terminated your account for breach.

You must give accurate, complete and current information when you register and keep it up to date. Each person may hold one account. A Vendor may hold one account for each business unless we agree otherwise in writing.

You can sign in with your email address or phone number and a password, or with Google. You are responsible for keeping your credentials secure and for everything done through your account. We encourage you to switch on two-factor authentication in your account settings, and to tell us at once if you suspect unauthorised use.

We will never ask you for your password, a one-time password (OTP), a card PIN or a CVV. Do not share them with anyone, including people who say they represent Just Booked.

We may ask you at any time for information to confirm your identity or authority. We may decline, suspend or close an account if we cannot verify that information.

Just Booked is an online marketplace. It connects Hosts with independent, third-party Vendors and provides tools for discovery, comparison, communication and event planning. For User Content and Listings, we act as an “intermediary” within the meaning of the Information Technology Act, 2000.

We do not provide Vendor Services and we are not a party to any Booking. Vendors are independent businesses. They are not our employees, agents or partners. A Booking is a contract only between the Host and the Vendor. Subject to clause 16.4, we have no responsibility for whether a Vendor performs, or for the quality, safety, legality or delivery of Vendor Services.

We do not endorse any Vendor, Listing, review or User Content. Listings and reviews are created by Vendors and other Users. We apply the checks described in these Terms, but we cannot confirm every statement made on the Platform.

We may change, suspend or discontinue any part of the Platform. Where we reasonably can, we will give notice of a change that materially affects you. We do not promise that the Platform will always be available, uninterrupted or error-free.

The main parameters that decide how Listings appear in search results and on category pages are:

1. (a)how closely the Listing matches your search words, category, location and dates;
2. (b)how complete and accurate the Listing is, including its photographs and pricing;
3. (c)whether the Vendor is Verified;
4. (d)ratings and reviews, including how recent they are;
5. (e)how quickly and reliably the Vendor responds to enquiries; and
6. (f)the Vendor’s Plan, because paid Plans such as Featured and Premium can give a Listing priority placement, homepage exposure or a badge.

We identify paid placement as such (for example with a “Featured” label) and do not present it as organic ranking. A Vendor cannot buy a better review or rating, and we do not alter reviews or ratings to favour any Vendor.

To help Hosts make informed choices, we display Vendor information on the Platform, including the Vendor’s business name, address where provided, contact details, registration status and ratings. By creating a Listing, a Vendor authorises us to display this information.

Hosts do not pay Just Booked to browse, shortlist, enquire or book through the Platform.

Before you pay or commit, check each Vendor’s Listing carefully and confirm directly with the Vendor the total price (including taxes and any extra charges), availability, what is included, the cancellation and refund terms, and any licences or registrations that matter to you. Ask for important terms in writing.

Buttons such as “Enquire” or “Reserve Now” send your request, and the details you provide (for example your name, contact details and event information), to the Vendor. A request is not a confirmed Booking until the Vendor accepts it and any advance is paid as the Vendor requires. We cannot guarantee that a Vendor will respond or be available.

Information you give about your event must be accurate. You must not use the Platform to arrange an event or activity that is unlawful.

Guest lists and linked contacts. If you add guests or link contacts, you confirm that:

1. (a)you are entitled to share their details to invite them to your event;
2. (b)you will add only what is needed to invite them and keep track of replies;
3. (c)you will not add people who have asked not to be contacted, and you will not add personal data about children except where necessary for the event and with the authority of a parent or guardian; and
4. (d)you are responsible for the content of the invitations you send. We send invitations on your instructions.

Communicate respectfully with Vendors. Do not send spam, threats or abusive messages.

You may create a Listing only if you are a business or professional with the right to supply the services you list.

You must make sure that your Listing is accurate, complete and up to date, and you must:

1. (a)state prices that are the actual price payable, including all mandatory charges and taxes, or say clearly what is extra, so that no unexpected charge appears later;
2. (b)use photographs and videos that you own or are licensed to use and that fairly show your actual premises, work and services;
3. (c)keep availability and policies current;
4. (d)honour the price and terms shown on your Listing when a Host enquires or a Booking is confirmed; and
5. (e)respond to Host enquiries promptly and professionally.

You are solely responsible for holding, and complying with, every registration, licence, permission and insurance that your Vendor Services need under Applicable Law. Schedule 1 gives examples. It is not a complete list.

You must display a clear cancellation and refund policy on your Listing, apply it as published, and make sure it is lawful and fair. You must promptly refund whatever you owe under that policy and Applicable Law.

You must deliver Vendor Services as agreed, with reasonable skill and care. You must take every safety precaution that the law and good practice require, including safety equipment, trained staff, food safety and fire safety. You must treat Hosts and their guests with respect and without discrimination on grounds such as religion, caste, gender, disability or region.

If you receive a Host’s or guest’s personal data through the Platform, you are responsible for it as an independent party. You may use it only to answer the enquiry or perform the Booking, you must protect it and comply with data protection law, and you must not use it for unrelated marketing without consent.

You are responsible for GST and any other taxes on Vendor Services, and for issuing valid invoices to Hosts.

To verify a Vendor we may ask for: identity proof (such as PAN, and Aadhaar only as described in clause 8.2); business registration or a trade licence; GST registration where applicable; proof of business address and a location pin; and bank account details with a cancelled cheque or passbook page.

Aadhaar. Do not upload an unmasked Aadhaar card. If you choose Aadhaar as identity proof, provide a masked copy that shows only the last four digits. We use it only to confirm your identity, as explained in our Privacy Policy, and we do not collect or keep your full Aadhaar number. If a copy shows the full number, we may ask you to replace it and we will delete the unmasked copy.

What “Verified” means. A Verified badge means that, when we reviewed them, the documents the Vendor gave us appeared to be genuine and consistent with the details on the Listing. It is not a guarantee, certification or endorsement of the Vendor’s quality, safety, legality or financial standing. Hosts must still do their own checks.

Documents must be true and current, and you must tell us promptly if they change. Giving a false or forged document is a ground for immediate termination, and we may report it to the authorities. We may re-verify you at any time and may remove a badge if we cannot confirm your details.

We use bank details to confirm that the account belongs to the Vendor, and for subscription refunds and any future payouts.

Vendors may use the free Basic Plan or buy a paid Plan, currently Featured or Premium. Features, limits and prices are shown on our pricing page and may change under Section 22. Premium is priced by agreement.

Prices are exclusive of GST and other taxes unless we say otherwise. We will issue a tax invoice using the details you give us, so you must keep your GSTIN and billing details accurate. If Applicable Law requires you to deduct tax at source, you must deposit it and give us the certificate.

Plans are billed in advance, monthly or yearly, and renew automatically for the same period at the then-current price until you cancel.

Recurring payments. If you choose automatic renewal, you authorise recurring debits to your card or UPI account through an e-mandate set up under the Reserve Bank of India’s framework for recurring digital payments. You will complete authentication with your bank when you set up the mandate. Your bank or card issuer must notify you at least 24 hours before each debit, and you can pause, modify or withdraw the mandate through your bank or payment app, or from your account settings. We do not store full card numbers. Card details are handled by our authorised payment partners and the card networks and issuers under Reserve Bank of India rules.

We will tell you at least 30 days before a price increase takes effect on your Plan. You may cancel before the new price applies.

You can cancel a paid Plan at any time from your account settings or by contacting us. Cancellation takes effect at the end of the period you have already paid for, and you keep the Plan’s features until then.

Plan fees are not refundable, except where Applicable Law requires, where we have charged you twice or in error, or where we agree otherwise in writing.

If a payment fails we may try again. If it is not resolved, we may move your account to the Basic Plan. If you move to a Plan with lower limits, we may hide content that exceeds them, but we will not delete it solely because of the change.

A Plan increases visibility, but we do not guarantee any number of enquiries, Bookings, revenue or ranking position.

Booking arrangements and payments for Vendor Services are made directly between the Host and the Vendor. Just Booked does not process, hold, escrow or guarantee any payment between Hosts and Vendors, and is not responsible for deposits, refunds or disputes about them.

Vendors set their own prices. The Vendor is responsible for the invoice and for taxes on Vendor Services. Hosts should confirm the total price before paying.

Advances, cancellation and refunds are governed by the Vendor’s published policy and by Applicable Law. Just Booked does not charge Hosts any cancellation fee.

Pay safely. Pay only through methods that give you a receipt. Be careful of requests to pay into a personal account, to change the account for a payment, or to share an OTP. Report anything suspicious to us.

Hosts and Vendors should try to resolve disputes directly. We may, but are not required to, help them communicate. Doing so does not make us a party to the dispute. A Host who is a consumer may use the remedies in Section 21.

If we later offer payments for Bookings through the Platform, we will use payment partners authorised by the Reserve Bank of India and publish additional terms before they apply.

You keep ownership of your User Content. You give Just Booked a non-exclusive, worldwide, royalty-free, sub-licensable licence to host, store, reproduce, display, format, distribute and promote it on the Platform and in our marketing, for as long as it is on the Platform and for a reasonable time afterwards so that we can remove it from our systems and backups.

You confirm that you own your User Content or have the rights and consents needed to post it (including the consent of identifiable people and, for children, a parent or guardian), that it does not infringe anyone’s rights, that it is accurate, and that it does not break Section 12.

Reviews must be genuine. A Host may review a Vendor only after the event, for services the Host actually used, and once for each completed Booking. A review must reflect your honest, first-hand experience and must not contain personal attacks.

Vendors must not write, buy, trade, solicit or pressure for reviews; offer rewards for positive reviews; or filter who may review. We use automated and manual checks, and we may remove or label reviews and suspend accounts that break these rules.

We may remove User Content that breaks these Terms. We do not remove a genuine review only because a Vendor disagrees with it. A Vendor may reply publicly to a review, and anyone may report content through Section 13.

Reviews are the opinions of Users, not of Just Booked.

You must not host, display, upload, modify, publish, transmit, store, update or share anything on the Platform that:

1. (a)belongs to another person and which you have no right to share;
2. (b)is defamatory, obscene, pornographic, harmful to children, invasive of another person’s privacy (including bodily privacy), harassing or insulting on grounds such as gender, race, caste or religion, or relates to or encourages money laundering or gambling;
3. (c)infringes any patent, trade mark, copyright or other proprietary right;
4. (d)deceives or misleads anyone about its origin, or is knowingly and patently false or misleading, including synthetically generated or manipulated images, video or audio that are presented as real in a way that is likely to mislead (for example, a fake photograph of a venue or property);
5. (e)impersonates another person or business;
6. (f)threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with other countries or public order, or incites an offence;
7. (g)contains a software virus or other code designed to disrupt or limit any computer resource; or
8. (h)violates any law in force.

You must also not:

1. (a)misrepresent your identity, your business or any link with Just Booked;
2. (b)create fake or duplicate accounts, fake enquiries or fake Bookings;
3. (c)harass, threaten or discriminate against other Users;
4. (d)avoid or interfere with our verification or safety measures;
5. (e)scrape, crawl or harvest data from the Platform, or use bots or automated tools, without our written permission;
6. (f)use another User’s personal data for purposes other than those it was shared for;
7. (g)probe, scan or test the security of the Platform, or introduce malware;
8. (h)resell or commercially exploit the Platform; or
9. (i)use the Platform for any unlawful event or activity.

If you break this section we may remove content, restrict features, suspend or terminate your account, and report the matter to the authorities where the law requires or permits.

Our Grievance Officer’s details are in Section 24. You can complain to the Grievance Officer about any content on the Platform, an action on your account, or any other matter about the Platform. Please say what the problem is, where you saw it (a link helps), and how we can reach you.

We acknowledge every complaint within 24 hours. We resolve it within the time that Applicable Law requires, and consumer complaints are redressed within one month of receipt in any case. Complaints about non-consensual intimate images or impersonation are urgent, and we act within the shortest time the law allows.

If you are not satisfied with our decision on a complaint about content, or about action taken on your account, you may appeal to the Grievance Appellate Committee set up by the Government of India within 30 days of our reply. You may also approach a court or, if you are a consumer, a Consumer Commission or the National Consumer Helpline (toll-free 1915 or 1800-11-4000).

When we receive a valid court order or a lawful notice from the appropriate Government or its agency, we remove or disable access to the content within the time that law requires. We keep records of removed content and of account registration for 180 days, or longer where the law or an authority requires, and we share information with authorised agencies when the law requires.

Copyright and trade mark complaints. To report infringing content, send the Grievance Officer: a description of the work and where it appears on the Platform; your contact details; a statement that you believe in good faith that the use is unauthorised; and a statement that you own the right or are authorised to act for the owner. We may remove the content and tell the person who posted it, who may respond.

At least once a year we will remind you of these Terms, our Privacy Policy, and the consequences of not following them.

The Platform, including its software, design, text, graphics, logo and the name “Just Booked”, belongs to us or our licensors and is protected by law, including the Copyright Act, 1957 and the Trade Marks Act, 1999. User Content remains owned by the User.

We give you a limited, personal, non-exclusive, non-transferable, revocable licence to use the Platform for its intended purpose, under these Terms.

You must not copy, modify, reverse-engineer, create derivative works from, or remove notices from the Platform, or use our name or logo, without our written permission.

Vendor names, logos and marks belong to their owners. A Vendor authorises us to display them, and the content of its Listing, on the Platform and in our promotion of the Platform.

If you give us feedback or suggestions, we may use them freely without paying you or crediting you.

The Platform works with third-party services, such as Google (sign-in and contacts), WhatsApp, payment partners, maps and social media sites, and may link to third-party websites. Their own terms and privacy policies apply when you use them. We do not control them and are not responsible for them.

To the extent Applicable Law permits, the Platform is provided “as is” and “as available”, and we disclaim all warranties that are not expressly stated in these Terms, including any warranty of fitness for a particular purpose.

We do not warrant that User Content, Listings or reviews are accurate or complete, that the Platform will be secure or free of errors, or that you will achieve any particular result.

Events and services such as boat cruises, accommodation, food, travel and the use of drones carry risk. You are responsible for judging that risk and for following safety instructions given by Vendors and authorities.

Nothing in these Terms removes or limits any right you have as a consumer under the Consumer Protection Act, 2019, or any other right that the law does not allow to be excluded by agreement.

Nothing in these Terms limits our liability for fraud, for wilful misconduct, for death or personal injury caused by our negligence, or for anything else that Applicable Law does not allow us to limit.

Subject to that, we are not liable for:

1. (a)the acts or omissions of Vendors, Hosts or other Users;
2. (b)the quality, safety, legality or delivery of Vendor Services;
3. (c)disputes about payments between Hosts and Vendors;
4. (d)indirect, incidental, special, consequential or punitive loss, or loss of profit, revenue, business, goodwill or data; or
5. (e)loss caused by your failure to keep your credentials secure.

Our total liability to you for all claims arising out of or relating to these Terms or the Platform is limited to the greater of (a) the fees you paid to Just Booked in the 12 months before the event that gave rise to the claim, and (b) ₹[5,000].

We are entitled to all protections that Applicable Law gives to intermediaries, including under Section 79 of the Information Technology Act, 2000.

You will indemnify and hold harmless Just Booked, its directors, officers and employees against claims, losses, damages, penalties and costs (including reasonable legal fees) arising from your breach of these Terms or Applicable Law, your User Content, and your infringement of anyone’s rights.

A Vendor will also indemnify them against claims by Hosts, guests, authorities or anyone else arising from its Vendor Services, its Listing, its licences or its taxes.

We will tell you promptly of a claim, let you control the defence if you ask and act reasonably, and you will co-operate at your own cost. We may take part with our own lawyers.

Nothing in this section makes a Host liable for using a right the Host has as a consumer.

You may close your account at any time by contacting us. Rights and duties that have already arisen continue, including payment of any fees due.

We may suspend, restrict or terminate your account or any Listing if you break these Terms or Applicable Law, if we suspect fraud or a risk to others, if we cannot verify your information, or if the law requires. Where we reasonably can, we will give you notice, the reason, and a chance to respond. In serious or urgent cases we may act immediately.

When an account ends, your licence to use the Platform ends, your Listings are removed, reviews you wrote may remain without your name, and we keep your data as set out in our Privacy Policy. Fees are refunded only as clause 9.7 allows.

Section 11 (licence), Section 14, Section 16, Section 17, Section 18 and Section 21, and any other term that by its nature should continue, survive termination.

Neither party is liable for a failure or delay caused by events beyond its reasonable control, such as floods, heavy rain or weather advisories affecting waterways, natural disasters, epidemics, government orders, strikes, power or internet failure, or cyber-attacks. This does not excuse payment of money already due.

A Vendor’s duties to Hosts in such events are set by the Vendor’s own policy and Applicable Law. Hosts should check each Vendor’s policy on weather and rescheduling.

These Terms are governed by the laws of India.

If you have a dispute with us, first write to the Grievance Officer. We will each try in good faith to resolve it within 30 days.

Consumers. Nothing in these Terms stops a Host who is a consumer from approaching a Consumer Commission under the Consumer Protection Act, 2019, the National Consumer Helpline, or any court or authority with jurisdiction.

Arbitration. Any other dispute that is not resolved under clause 21.2, including a dispute with a Vendor or other business User, will be finally settled by arbitration under the Arbitration and Conciliation Act, 1996, before a sole arbitrator chosen by agreement or, if there is none within 30 days, appointed as that Act provides. The seat and venue will be [Kochi, Kerala], the language will be English, and the award will be final and binding. Either side may ask a court for urgent interim relief.

Subject to this section, the courts at [Ernakulam (Kochi), Kerala] have exclusive jurisdiction.

We may update these Terms. If a change is material, we will tell you through the Platform or by email at least [15] days before it takes effect, unless the law requires it sooner. We will update the version number and the “Last updated” date, and keep earlier versions available on request.

If you keep using the Platform after a change takes effect, you accept it. If you do not accept it, you must stop using the Platform and may close your account. Price changes to Plans are covered by clause 9.5.

These Terms, with our Privacy Policy and Cookie Policy and any specific terms under clause 1.5, are the whole agreement between you and us about the Platform.

If any part of these Terms is held invalid or unenforceable, the rest continues in force. A delay or failure to enforce a right is not a waiver of it.

You may not transfer your rights or duties under these Terms without our written consent. We may transfer ours as part of a merger, restructuring or sale of the business.

We may give notice to you by email, phone, SMS, WhatsApp, in-app message or a notice on the Platform. You may give legal notice to us at our registered office, with a copy to the email address in Section 24.

These Terms are in English. We may provide translations for convenience. If they differ, the English version prevails.

Nobody other than you and us has any right under these Terms, except those we have named as entitled to indemnity. Nothing in these Terms creates a partnership, agency or employment relationship.